Shipping & Returns
🚚 Shipping Policy
Shipping Policy
We are committed to delivering your order as quickly and safely as possible.
Orders are typically processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information (if available).
Delivery times may vary depending on your location within the United Kingdom, but most orders arrive within 5–10 business days after dispatch.
Please note that during peak periods, promotions, or holidays, processing and delivery times may be slightly extended.
We are not responsible for delays caused by courier services, customs, or unforeseen circumstances. However, we will always do our best to assist you in tracking and resolving any delivery issues.
If your order has not arrived within the expected timeframe, please contact our support team so we can investigate and assist you promptly.
🔁 Return & Exchange Policy
Return & Exchange Policy
Your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
You have up to 30 days from the date of delivery to request a return or exchange. After this period, unfortunately, we are unable to offer a refund or replacement.
To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.
To initiate a return or exchange, please contact our customer support team with your order details. We will provide you with the necessary instructions.
Please note:
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Customers may be responsible for return shipping costs unless the item is defective or incorrect.
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Refunds are processed after the returned item has been received and inspected.
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Shipping costs are non-refundable.
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If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, and we will resolve the issue as quickly as possible.
We reserve the right to refuse returns that do not meet our policy requirements.
Thank you for shopping with us and trusting our products for your pets.